Refund & Return Policy

K4 Edu Solutions · Kalixen Online Store

Last updated: 6 August 2026

This policy applies to every purchase made through this website and sits on top of — never in place of — your rights under Republic Act No. 7394, the Consumer Act of the Philippines. Nothing here removes a right the law gives you.

1. Digital access (access codes)

A digital purchase gives you an access code for the online portal. You may request a full refund within 7 calendar days of purchase, for any reason at all — including simply changing your mind. You do not need to justify the request.

We ask one thing in return: we will deactivate the access code when the refund is issued. That is the only condition.

We offer this window with some confidence because you can read the cover, the table of contents and the whole of Chapter 1 free and without an account before you spend anything. Nobody has to buy this book blind.

After the 7 days

Beyond the 7-day window, refunds are issued where the product does not do what it is supposed to do — see “When something is wrong” below. Ordinary change of mind after 7 days is not refundable, because the material has by then been read.

2. Printed copies

We do not require an unboxing video to process a refund. The Department of Trade and Industry has confirmed that “no video, no refund” conditions are an unfair sales practice, and we do not impose one.

Bundles

A bundle (printed copy + digital access) can be refunded in part. If you return the printed book but keep your access code, we refund the printed portion and the code stays active, and the reverse if you keep the book and give up the code.

3. Single chapters

Individual chapters follow the same 7-day rule as full digital access. Because the amounts are small, we will usually just refund the chapter rather than ask questions about it.

4. When something is wrong

If your access code does not work, was never delivered, unlocks the wrong material, or the portal is unavailable for an extended period, you are entitled under RA 7394 to repair, replacement or refund — and you choose which. This applies regardless of how long ago you bought it, for as long as your access period runs.

In practice: email us and we will fix it, usually within hours. A refund is available if you would rather simply have your money back.

5. How to request a refund

Email k4edusolutions@gmail.com with:

• your order reference (it looks like K4-XXXXXXXX and is in your confirmation email);
• what you bought; and
• what you would like us to do — refund, replacement, or help fixing the problem.

You do not need to explain yourself for a request inside the 7-day window. We acknowledge every request within 2 business days, and normally the same day.

6. How refunds are paid

• Refunds go back to the original payment method — the same GCash, Maya, card or bank account the payment came from. We cannot redirect a refund elsewhere.
• Once approved, we submit the refund within 5 business days.
• Your bank or e-wallet then takes its own time to post it: usually 1–3 days for e-wallets and 5–15 banking days for cards. That part is outside our control.
• Refunds are issued in Philippine Pesos for the amount paid. We do not charge a processing fee.

7. Cancelling an order

An unpaid or abandoned checkout costs nothing and needs no cancellation — it simply expires. A paid order for a printed copy can be cancelled for a full refund at any point before it ships.

8. If we can't agree

Write to us first — nearly everything is resolved in one email. If you are still unsatisfied, you may bring the matter to the Department of Trade and Industry (DTI), which handles consumer complaints under RA 7394, or to your payment provider's dispute process. We will cooperate fully with either.

9. Contact

This policy may be updated; the version in force is the one published on the date of your purchase. Material changes will be noted by the “last updated” date above.